Shipping, Returns & Refunds

Shipping

Orders are carefully packaged and dispatched to the address provided at checkout. Delivery times are estimates and may vary depending on the delivery service.

Returns & Cancellations

For online purchases, you have the right to cancel your order within 14 days of receiving it, without giving a reason. You then have a further 14 days to return the item.

Items should be returned in their original condition. If an item has been handled beyond what is reasonably necessary to inspect it, a deduction may be made for any resulting loss in value. Customers are responsible for return postage for change-of-mind returns.

Refunds

Eligible refunds will be issued to the original payment method. For cancelled orders, the refund will include the cost of standard delivery. Refunds will be made within 14 days of receiving the returned goods or receiving evidence that they have been returned.

Damaged, Faulty or Missing Parts

Please contact us promptly if your order arrives damaged, is faulty, is not as described, or has missing or damaged parts. We will work with you to provide an appropriate remedy in accordance with your rights under the Consumer Rights Act 2015.

Nothing in this policy affects your statutory consumer rights.

PLEASE NOTE; You will receive an unpainted, 3D resin printed kit. Painted and assembled examples of the finished kits are shown in the photos. Instructions are not included so please refer to the directions below.

General Directions For Building Printed Kits.

This is a 3D printed, unpainted, resin kit. 3D printed resin parts are delicate and not as soft as plastics. Parts may need some blemishes cleaning up with a file or sandpaper. Printing support structure is removed from the prints but some small pieces may remain.

For securing parts of the kit I would recommend using super glue. DO NOT use solvent adhesives as they are designed to bond plastics only. Test fit parts before securing with glue to check for a good fit. Some parts may warp slightly under pressure. DO NOT use any PVA glues when adding weighted ballast or coal to models, PVA glues react and expand over time and can damage printed parts.

For painting I would first recommend priming the model with a spray primer. All painted examples are brush painted, however these kits can be spray painted too. I have tested Humbrol, Revel and Citadel paints all of which work fine. I would recommend using a high quality branded paint acrylic poster paints can yield some poor finishes.

Follow this link for updates on kit releases and to see upcoming projects;

https://linktr.ee/DoubleM_Models

For any further questions, please feel free to message me.

Shipping Policy

All orders are dispatched using Royal Mail and packaged to help protect model kits during transit.

Orders are shipped to the delivery address provided at checkout. Customers are responsible for ensuring that all delivery details are complete and accurate.

UK Delivery

Once an order has been dispatched, delivery is the responsibility of the postal service.

Delayed, lost or damaged orders should be reported as soon as possible. For shipping or delivery enquiries, contact details are available on the website.

Delays or additional costs resulting from an incorrect or incomplete delivery address remain the responsibility of the customer.

International Delivery

International orders are dispatched using Royal Mail international services.

Delivery times vary depending on the destination and may be affected by customs processing. Once an order has been dispatched, delivery is the responsibility of the postal service and relevant customs authorities.

Any import duties, taxes, customs charges or other fees applicable to the destination country are the responsibility of the customer unless otherwise stated below.

Customers are responsible for providing a complete and accurate delivery address and for complying with any import requirements applicable in the destination country.

United States

Orders shipped to the United States are sent using Delivered Duty Paid (DDP) service.

Import tariffs are paid upfront as part of the shipping arrangement. Customers should therefore not normally be required to pay these import charges separately upon delivery.

Customers remain responsible for providing a complete and accurate delivery address. Additional costs arising from an incorrect or incomplete address remain the responsibility of the customer.

If a US order is delayed, held by customs or otherwise affected by customs procedures, the relevant details should be reported as soon as possible so that appropriate assistance can be provided.

Delivery Issues

Delayed, lost or damaged orders should be reported as soon as possible.

For shipping or delivery enquiries, contact details are available on the website.