Volks Electric Railway Tram No.4

Shipping, Returns & Refunds

Shipping

Orders are carefully packaged and dispatched to the address provided at checkout. Delivery times are estimates and may vary depending on the delivery service.

Returns & Cancellations

For online purchases, you have the right to cancel your order within 14 days of receiving it, without giving a reason. You then have a further 14 days to return the item.

Items should be returned in their original condition. If an item has been handled beyond what is reasonably necessary to inspect it, a deduction may be made for any resulting loss in value. Customers are responsible for return postage for change-of-mind returns.

Refunds

Eligible refunds will be issued to the original payment method. For cancelled orders, the refund will include the cost of standard delivery. Refunds will be made within 14 days of receiving the returned goods or receiving evidence that they have been returned.

Damaged, Faulty or Missing Parts

Please contact us promptly if your order arrives damaged, is faulty, is not as described, or has missing or damaged parts. We will work with you to provide an appropriate remedy in accordance with your rights under the Consumer Rights Act 2015.

Nothing in this policy affects your statutory consumer rights.

Shipping Policy

All orders are dispatched using Royal Mail.

Orders are carefully packaged to help protect your model kits during transit and are dispatched to the delivery address provided at checkout.

UK Delivery

Once an order has been dispatched, delivery is the responsibility of the postal service. If your order is delayed, lost or arrives damaged, please contact us and we will assist where possible.

Please ensure your delivery address is correct before placing your order. We cannot be held responsible for delays or additional costs caused by an incorrect or incomplete address.

For any questions regarding delivery, please contact us using the details provided on our website.

PLEASE NOTE; You will receive an unpainted, 3D resin printed kit. Painted and assembled examples of the finished kits are shown in the photos. Instructions are not included so please refer to the directions below.

General Directions For Building Printed Kits.

This is a 3D printed, unpainted, resin kit. 3D printed resin parts are delicate and not as soft as plastics. Parts may need some blemishes cleaning up with a file or sandpaper. Printing support structure is removed from the prints but some small pieces may remain.

For securing parts of the kit I would recommend using super glue. DO NOT use solvent adhesives as they are designed to bond plastics only. Test fit parts before securing with glue to check for a good fit. Some parts may warp slightly under pressure. DO NOT use any PVA glues when adding weighted ballast or coal to models, PVA glues react and expand over time and can damage printed parts.

For painting I would first recommend priming the model with a spray primer. All painted examples are brush painted, however these kits can be spray painted too. I have tested Humbrol, Revel and Citadel paints all of which work fine. I would recommend using a high quality branded paint acrylic poster paints can yield some poor finishes.

Follow this link for updates on kit releases and to see upcoming projects;

https://linktr.ee/DoubleM_Models

For any further questions, please feel free to message me.